Work Skills
The Pitch
Problem statement
Many local adults want to return to work but lack confidence, qualifications, or up-to-date skills. Our area has high numbers of residents in low-paid or insecure jobs, while care and customer service roles are in constant demand. These two courses—Customer Service (Level 2) and Health & Care (Level 1)—help people gain the skills, experience, and qualifications to move into rewarding local jobs. They build confidence, improve wellbeing, and strengthen our whole community.
Solution
Funding will cover tutors, learning materials, and support for placements. We’ll deliver two short accredited courses for up to 40 learners: Level 2 Customer Service and Level 1 Health & Care. Each includes classroom sessions, practical experience, and job-search guidance. Learners will gain confidence, qualifications, and real skills for local jobs in care, retail, and service—helping residents support themselves, their families, and our community.
Why are we best placed to deliver?
Colindale Communities Trust has over a decade’s experience helping residents learn, work, and connect. We’ve already supported 600+ people into jobs or training through friendly, high-quality community courses. Our expert tutors know the local area and employers, and we offer one-to-one support so everyone succeeds. We’re proud of our welcoming, inclusive approach that helps residents build brighter futures in the Community
Focus Areas
Delivery plan
Budget breakdown
| Teaching 2 courses, 76 hours @ £38 per hour | £2,888 |
| Qulaifications 40 learners @ £30 each | £1,200 |
| Course management ( qualification compliance, reports, enrolments administration ) 12 hours @ £30 / hr | £360 |
| IQA ( samplings, report, registrations quality assurance, meetings) 27 hours @ £40 / hr | £1,080 |
| Hall hire 76 hours @ £20 per hour | £1,520 |
| Printing, copying , promotion | £496 |
| Contingency | £300 |
Beneficiaries
40 people
Who will benefit
Expected impact
This project will have a lasting impact on local people, families, and our wider community. At least 40 residents will gain practical skills, confidence, and recognised qualifications for real jobs in customer service and health & care—two of the area’s biggest employment sectors. We expect at least 70% of learners to progress into work, volunteering, or further training within six months. Participants will report improved confidence, communication, and wellbeing. Local employers benefit from better-trained staff, while residents gain stability and purpose. By helping people back into work and raising aspirations, this project strengthens our local economy and community connections—creating positive change that continues long after the courses end.
Track record
We have run these specific courses for the past 4 years. 80% of the learners have progressed into paid work, further training or volunteering. 100% of the learners would recommend these courses to friends or family. 100% of learners have reported improved well being and increased motivation. Case study - Learner A was a capable and organised person who lacked confidence after being away from paid employment for a number of years, bringing up her children and caring for her parents. A was a good learner, progressing well and reacting positively to feedback. The tutor noticed a much improved level of understanding and confidence by the end of the course. Towards the end of the course A applied for a role with the NHS as an administrator at Northwick Park Hospital, and was offered the role during the last week of the course. "The course has helped me with my self-confidence and self-esteem, I learned how to communicate with more diverse people and became more organised"